Cancellation and refunds.
scri8e is billed monthly and you can cancel whenever you like. Stop straight away and we refund the part of the month you paid for but will not use, worked out by the day; or keep access until the month ends.
How billing works
- scri8e costs $99 a month on the Team plan, for up to 15 people, or $249 a month on the Business plan, for up to 50.
- You are charged in US dollars, monthly in advance, through Dodo Payments, our Merchant of Record.
- The subscription renews every month until it is cancelled. There is no annual commitment and no cancellation fee.
How to cancel
The workspace’s owner cancels from the Billing page inside scri8e, and chooses one of two ways to stop. Either way, you will not be charged again.
- Cancel now: access ends that day, and the unused days of the month you paid for are refunded automatically, worked out as below.
- Cancel at the end of the month: you keep using scri8e until the month you paid for ends. No refund, because nothing goes unused. Until that day you can still resubscribe, with no break and no extra charge, or switch to cancelling now.
You can also email hello@scri8e.in from the owner’s address and we will cancel for you.
How a refund is worked out
We refund the days left in the month you have already paid for:
refund = monthly amount paid × days left ÷ days in that billing month
For example, if you cancel 10 days into a 30-day billing month on the Team plan, 20 days are unused, so the refund is $99 × 20 ÷ 30 = $66.00.
After moving up to Business, the monthly amount paid is the charge made on the day you moved, which already had the unused Team days taken off. After moving down to Team, it is the Business month you had already paid for, until it renews at the Team price.
The day the cancellation takes effect counts as used. Months that have already ended are not refunded.
When the money arrives
When you cancel now, the refund is issued at the same moment and the Billing page shows the amount. If it cannot be issued automatically, we issue it by hand within 5 business days. It goes back to the card you paid with, in US dollars.
After we issue it, banks and card networks usually take a further 5 to 7 business days to show it on your statement. If your bank converts currency, any difference from exchange rates or its own fees is set by the bank, not by us.
Charged by mistake
If you were charged twice, charged after cancelling, or charged the wrong amount, write to us and we will refund the incorrect charge in full, whatever the date.
Your data after you cancel
Cancelling stops billing and access; it does not by itself erase what scri8e has indexed. Once nothing is set to renew, the owner can delete the whole workspace from Settings, or ask us to by email. What happens to deleted data is described in the privacy policy.
Questions
Anything about a charge, a cancellation or a refund goes to hello@scri8e.in. The rest of the arrangement is in the terms, and every way to reach us is on the contact page.
scri8e is operated by Niket Shah, trading as scri8e, in Ahmedabad, Gujarat, India.